Privacy Policy

This Privacy Policy explains how VGTS LLC (“VGTS,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit https://www.vishgyana.com (the “Website”), submit a form, request a demo, or otherwise interact with us.

We are a certified Frappe / ERPNext implementation partner. We operate from:

• United States
  5 Cowboys Way, STE 300, Frisco, Texas 75034, United States
• India
  Awfis Center Point, 7th Floor, 2/4, Mount Poonamallee High Road, Manapakkam, Porur, Chennai, Tamil Nadu 600089

This policy applies to personal information we collect through our Website and related marketing, sales, and demo activities. It does not apply to third-party websites we may link to, or to the ERPNext systems we implement and operate on behalf of our clients under separate agreements.

Information you provide to us. When you fill out a form (for example, “Book a Demo” or “Contact Us”), we collect the information you submit, which may include:

• Full name
• Company name
• Business email address
• Phone number
• Industry
• Any message or details you choose to share

Information collected automatically. When you visit the Website, we and our service providers automatically collect certain technical data, including:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, referring URLs, and time spent
• Date and time of your visit
• Cookie and similar-technology identifiers

Information from advertising and analytics. Because we advertise online (including Google Ads), we receive information about how you reached our Website (for example, the ad or keyword you clicked) and how you interact with it. We do not intentionally collect sensitive personal information (such as government IDs, financial account numbers, health data, or precise geolocation) through this Website, and we ask that you do not submit it.

We use personal information to:

• Respond to your inquiries and schedule and conduct demos
• Provide quotes, proposals, and information about our services
• Follow up with you about your interest (by email or phone)
• Operate, maintain, and improve the Website
• Measure and improve our marketing and advertising, including ad conversion tracking
• Detect, prevent, and address security issues, fraud, or technical problems
• Comply with legal obligations and enforce our agreements

We will only contact you for marketing purposes in line with applicable law, and you can opt out at any time (see Section 9).

If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Consent: for marketing communications and non-essential cookies
• Legitimate interests: to operate and improve our business, respond to inquiries, and conduct B2B marketing, balanced against your rights
• Performance of a contract: to take steps at your request before entering into a contract (for example, providing a demo or proposal)
• Legal obligation: to comply with applicable laws

We use cookies and similar technologies to operate the Website, remember your preferences, analyze traffic, and measure advertising performance. These include:

• Essential cookies: required for the Website to function
• Analytics cookies: Google Analytics, to understand how visitors use the Website
• Advertising/conversion cookies: Google Ads, to measure ad effectiveness and attribute demo requests to campaigns

You can control cookies through your browser settings and, where offered, through our cookie banner. Disabling some cookies may affect Website functionality. Where required by law, we obtain your consent before placing non-essential cookies.

For more on Google’s handling of data, see Google’s Privacy Policy and “How Google uses information from sites or apps that use our services.”

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws), you may have the right to:

• Know / Access the personal information we have collected about you
• Correct inaccurate personal information
• Delete personal information we hold about you
• Opt out of the “sale” or “sharing” of personal information and of targeted advertising
• Non-discrimination for exercising your rights

California residents (CCPA/CPRA): In the past 12 months we may have collected the categories of information described in Section 3 (identifiers, commercial/professional information, and internet activity) and “shared” identifiers and internet-activity data with advertising partners for cross-context behavioral advertising. We do not sell personal information for monetary value and do not knowingly process the data of minors.

To exercise your rights, contact us at ping@vishgyana.com with your request and the state you reside in. To opt out of advertising-related sharing, email us or use the “Do Not Sell or Share My Personal Information” link in our Website footer. We will verify your request and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.

You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or by contacting us. Even if you opt out of marketing, we may still send you non-promotional messages related to your inquiries or our services. Our email practices comply with the US CAN-SPAM Act.

EU/UK (GDPR): You have the rights to access, rectify, erase, restrict, and object to processing, to data portability, and to withdraw consent. You also have the right to lodge a complaint with your local supervisory authority.

India (Digital Personal Data Protection Act, 2023): If you are in India, you have the rights to access, correct, update, and erase your personal data, to grievance redressal, and to nominate another individual to exercise your rights. You may contact our grievance officer at ping@vishgyana.com.

To exercise any of these rights, contact us at ping@vishgyana.com. We will respond as required by applicable law.

We operate in both the United States and India, so your personal information may be transferred to, stored, and processed in countries other than your own, including the US and India. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers. By using the Website or submitting your information, you understand it may be processed in these locations.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to respond to your inquiry, pursue a potential business relationship, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention for inactive marketing leads is 24 months, after which we delete or anonymize the data.

We use reasonable administrative, technical, and organizational measures (including access controls, encryption in transit, and audit logging) to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

The Website may contain links to third-party sites (for example, social media or the ERPNext/Frappe websites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Website after changes take effect constitutes acceptance of the updated policy.