Geri Care Hospital
How Geri Care moved beyond seven systems.
ERPNova replaced seven disconnected systems with one ERP for pharmacy, billing, finance and people. Geri Care’s Asista hospital system shares stock, billing and staff records across departments.
About Geri Care Hospital
Geri Care provides healthcare for older adults across Chennai, Bengaluru and Coimbatore. Its network includes 13+ facilities, 200+ doctors and 1,000+ nurses. ERPNova brought its operations onto Frappe ERP and built the foundation for Asista, Geri Care’s own HIS.
Seven logins before lunch
One admission crossed seven disconnected tools: HIS, accounts, home care, lab, payroll, CRM and helpdesk. Staff repeatedly entered the same patient, item and employee details.
Teams spent time checking which record was right, rather than acting on information they could trust.
- Repeated data entry between departments
- Manual checks of stock, bills and salaries
- Conflicting records at audit time
One record, shared across departments
ERPNova introduced Frappe ERP in phases, syncing with the existing HIS while purchasing, inventory and accounts moved across.
Asista then replaced the old HIS. It reads items, stock, rates, employees and rosters directly from the ERP: information is entered once and shared where it is needed.
Items, stock, billing and people — entered once, shared across teams.
What changed for each department
Each old tool was retired only when the department’s work ran end to end in the new system.
Ward requests and charges re-entered between the HIS and back office.
Asista reads ERP stock and rates directly, with ward requests and issues synced live.
Paper requests and stock registers; expiry problems found at stock-take.
Automatic replenishment, rack locations and batch tracking from receipt to patient bill.
Email purchase orders and disconnected invoice checks.
Contract rates populate orders; orders, receipts and invoices are checked together.
Tally books maintained separately from day-to-day operations.
Operational transactions and payroll post to each company’s books, by department and cost centre.
Separate patient, stock and billing records.
Home-care visits use the hospital’s shared stock and billing records.
Lab reports and collections handled outside hospital billing.
Orders, reports and collections use the same patient and item records.
Separate payroll, with attendance disputes after salary processing.
Frappe HRMS applies shift and overtime rules, then posts payroll to accounts.
Enquiries and complaints scattered across tools, emails and letters.
Enquiries and tickets sit alongside the operational records they concern.
Clearer decisions. Simpler daily work.
Leadership and frontline teams get views built around their responsibilities.
For top management
- Live dashboards for stock, dues, collections and pending work
- Costs by company, department and cost centre
- Traceable records from purchasing to payment and billing
- Payroll visibility by unit and department
For teams on the floor
- Live stock and automatic replenishment requests
- Rack and bin locations for every item
- Order, receipt and invoice checks on one screen
- Mobile joining forms, leave, payslips and check-in
Separate companies. Shared visibility.
Each Geri Care company keeps its own books and GST records, with a consolidated group view. Stock transfers automatically create purchase orders, receipts and invoices on both sides.
One transfer creates the document trail for both companies.
Checks before payment, not after
Approvers compare the order, goods receipt and supplier invoice on one screen before releasing payment.
Approval limits follow Geri Care’s SOP. Delays trigger escalation, while WhatsApp alerts prompt action on pending work.
Order, receipt and invoice checked before payment.
Reconciliation in one click
Bank statements and card settlements match against payments and patient receipts. Teams review exceptions rather than reconstructing each branch’s collections.
Bank and card settlements matched, exceptions reviewed.
1,000+ staff. One HR and payroll system.
Frappe HRMS connects joining, attendance and payroll, with 35 shift patterns based on each employee’s assigned roster.
- Attendance rules applied automatically; only approved overtime paid
- Payroll checked through shadow and parallel runs before go-live
- Salaries posted by department and cost centre
- Shared duty rosters in Asista, with training on Frappe LMS
Less re-entry. Clearer control.
HIS, pharmacy, lab, accounts and people teams now share the same records. Staff review exceptions instead of comparing conflicting systems.
Figures reflect the implementation tracker, HRMS scope and Geri Care’s published network profile.
